Frequently Asked Questions

How do I pay for a purchase?

Currently we provide Cash on Delivery as well as Online payment methods for our customers on our platform. A customer can use his/her Debit Card, Credit Card, Net Banking, UPI, Wallet Payment or the likes. If you prefer, you can pre-pay the amount through J&K Bank mPay also after contacting us.

What is Cash on Delivery?

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

What are the delivery charges?

There is a minimum Delivery fees of Rs. 50 on Orders from Re. 1 to Rs. 499. All Orders above Rs.500 do not incur a Delivery charge within Srinagar city limits. Shipping cost for Customers outside city limits is calculated on the basis of Product Quantity + Weight of total order.

What is the estimated delivery time?

We at Lalchowk have a delivery period of 24hrs within Srinagar city limits. If the Customer orders a Product before 2pm, the delivery will be made on the same day upto 6pm. If the Order has been placed after 2pm, the delivery will be made under 24hrs from the Order Confirmation time.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Lalchowk Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Lalchowk, you can return the item through a third-party courier service.

What is My Account? How do I update my information ?

It is easy to update your Lalchowk account and view your orders any time through My Account. My Account allows you complete control over your transactions on Lalchowk. Manage/edit your personal data like address, phone numbers, email ids. Change your password. Track the status of your orders.

Is it necessary to have an account to shop on Lalchowk?

You can shop on Lalchowk by providing just your email ID. By creating your own Lalchowk account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a wishlist.

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